Privacy Policy

MARF respects your privacy

Protecting your personal information has always been important to MARF and is required by law.

MARF handles your personal information in accordance with the provisions of the Commonwealth Privacy Act and a set of National Privacy Principles.

MARF only collects information that is necessary to administer your account membership. By this we mean managing your account and keeping you up to date with opportunities available to you as a Fund member.

MARF has appointed a fund administrator, along with a life insurer and other organisations to provide services to you on our behalf. They are authorised to use your personal information only to administer your fund membership, under the strictest confidence.

Your personal information will not be used or disclosed for any other purpose without your consent, except where required by law. For example, MARF fund administrator is required to report certain information to the Australian Taxation Office for tax related purposes.

The personal information collected by MARF from you, or through your employer, includes your contact details, date of birth, Tax File Number (if you have chosen to quote it) and, if applicable, relevant health information. Over time, this will be supplemented with financial and other information necessary to administer your fund membership. Without this information MARF will be unable to properly administer your account.

Additional information may be collected from you, from medical practitioners or from your employer for the purpose of assessing your eligibility for insurance cover or for the assessment of a claim. We would only seek such information with your consent. In these circumstances both your personal and health information may be disclosed to third parties including: the Fund's administrator, insurer, medical assessors, or in the case of a dispute about the provision or application of cover, legal advisers, health practitioners, the Superannuation Complaints Tribunal and the courts. Disclosure to these organisations is solely for the purpose of determining an insurance application or claim. Without your consent to the collection, use and disclosure of this health information we will not be able to process your insurance application or assess your claim. In the event that you wish to have another party act on your behalf and receive information, such authorisation will be required in writing.

The type of information we receive from you on our website depends on what you do when visiting the site. If you send us an e-mail message requesting information, we will use your email address and other information you supply to respond to your request. Your personal information will be retained only for as long as necessary to fulfill the purpose for which the information was collected, or as required by law. MARF also uses cookies to assist you in accessing information on our website. Cookies are a way of storing data on your computer so you don't have to enter the same information every time you visit our website.

MARF has strict security measures in place, and the staff who handle your personal information have the knowledge, skills and commitment to protect it from unauthorised access or misuse. As a member of MARF you may ask to see the information we hold about you and to have it corrected if required.

To enquire about the personal information we hold about you and how it is handled, or to request access to it please call (07) 3391 5055.

If you would like more information about the Privacy Act, you can contact the Federal Privacy Commissioner's hotline service on 1300 363 992 or visit www.privacy.gov.au.